It Take 7-10 days in case of replacement and in case of refund it takes 7-9 days. Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.
Yes, the freebie has to be returned along with the product.
You can raise a request to return your items with these simple steps:
1. Log into your Neowise account
2. Go to My Orders
3. Click on 'Return' against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Neowise account.
Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it won't be cancelled.
For your 'Cash on Delivery order, you will receive the refund in the form of NEFT. Please send your bank account details to orders@neowiseindia.com with Order ID.
